Our Terms & Conditions of Service

1. Introduction

These Terms & Conditions govern the provision of fencing installation and related services (“the Services”) by J&Z Fencing Cardiff (“the Contractor”) to the customer (“the Client”).

By accepting a quotation, instructing works to proceed, or making payment, the Client agrees to be bound by these Terms & Conditions.


2. Scope of Works

The Contractor agrees to carry out the Services as detailed within the accepted quotation.

Any additional works, variations, or unforeseen requirements identified during the project may be subject to additional charges, which will be communicated to the Client where reasonably practicable.


3. Customer Responsibilities

The Client is responsible for:

  • Providing safe and unobstructed access to the site
  • Ensuring the working area is suitable for installation
  • Confirming boundary positions and ownership
  • Identifying and disclosing any relevant site conditions that may affect the works

The Contractor shall not be liable for issues arising from incorrect or incomplete information provided by the Client.


4. Utilities & Site Services

The Client must provide access to necessary utilities required to carry out the Services, including (but not limited to) electricity and water.

Where the Contractor uses electrical outlets or water supplies at the property (including garages, outbuildings, or external sockets), the Client is responsible for ensuring that:

  • Any connected appliances or equipment are appropriately isolated, protected, or switched off as required
  • The use of such utilities will not result in damage or loss

The Contractor shall not be held liable for any loss or damage arising from the use, interruption, or disconnection of utilities made available for the purpose of carrying out the works. This includes, but is not limited to, damage to or loss of contents from appliances such as freezers, refrigerators, or other electrical equipment.


5. Workmanship Guarantee

All installation work is guaranteed for a period of 12 months from the date of completion.

This guarantee applies to workmanship only and does not cover:

  • Misuse or neglect
  • Accidental damage or third-party interference
  • Movement of ground or structures
  • Weather-related damage including storms, flooding, or other events beyond the Contractor’s control (“acts of God”)


6. Site Conditions & Groundworks

The Client acknowledges that ground conditions may vary and are not always fully visible prior to works commencing.

The Contractor shall not be held responsible for:

  • Hidden obstructions (e.g. buried concrete, tree roots, debris)
  • Ground instability or movement after installation
  • Additional labour or materials required due to unforeseen conditions

Where such conditions arise, additional costs may apply.


7. Liability

To the fullest extent permitted by law, and subject to the requirement of reasonableness under the Consumer Rights Act 2015:

  • The Contractor shall not be liable for any indirect, incidental, or consequential loss or damage
  • This includes (but is not limited to) loss of use, loss of income, loss of contents, or damage to appliances or goods
  • The Contractor’s total liability for any claim arising in connection with the Services shall be limited to the total value of the works undertaken

Nothing in these Terms shall exclude or limit liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any matter which cannot be excluded under applicable law


8. Completion & Acceptance

Upon completion of the works, the Client is responsible for inspecting the installation and raising any concerns within a reasonable timeframe.

Full payment of the invoice constitutes:

  • Acceptance of the works as completed
  • Confirmation that the works have been carried out to a satisfactory standard (unless otherwise agreed in writing)
  • Acceptance of these Terms & Conditions


9. Payment Terms

Payment terms will be as outlined within the quotation or invoice.

Failure to make payment within agreed terms may result in:

  • Suspension of ongoing works
  • Additional recovery costs
  • Interest applied to overdue balances where applicable 


10. Variations

Any changes to the agreed scope of works requested by the Client may result in additional charges and/or time extensions.

The Contractor will endeavour to communicate such changes in advance.


11. Force Majeure

The Contractor shall not be liable for any delay or failure to perform obligations due to events beyond reasonable control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Supply chain disruptions
  • Labour shortages


12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.


13. Pre-Start Checklist (Customer Acknowledgement)

Prior to commencement of works, the Client confirms:

  • Access routes are clear and safe
  • Power sources provided are suitable for use
  • Any sensitive appliances (e.g. freezers) are protected or isolated
  • Boundaries and installation locations are agreed