Privacy Policy
This policy explains how J&Z Fencing Cardiff collects and uses your personal information when you visit this website, send us an enquiry, call us or become a customer, and what your rights are.
Who we are
J&Z Fencing Cardiff is part of J&Z Property Maintenance. Both are trading names of Jamie Brown, a sole trader. Jamie Brown is the “controller” of your personal information, which means he decides how it is used and is responsible for looking after it.
J&Z Fencing Cardiff(Jamie Brown)
38 Lewis Road, Penarth, CF64 2LW
Phone: 029 2271 5157
Online: our contact form
If you have any questions about this policy or how we use your information, please get in touch through our contact form, by phone or by post.
The information we collect
When you send us an enquiry
Our website enquiry forms ask for:
- your name, email address and phone number
- the address and postcode of the property
- rough measurements of the job, such as length, width or height
- up to three photos of the area you want work on
- anything else you choose to tell us in your message
The photos you send will usually show your garden or property. Please avoid sending photos that show people, and especially children.
When you contact us in other ways
If you call us or speak to us in person, we may note your name, contact details, address and what you need, so we can give you a quote and arrange a visit.
When you become a customer
We keep the details needed to carry out and guarantee the work: what was agreed, quotes, invoices, payment records, notes and photos from the job.
When you use this website
Like most websites, ours collects some information automatically, such as your IP address, the type of device and browser you use, the pages you visit and how you arrived at the site. Some of this is collected using cookies. See Cookies below.
How we use your information
The law says we need a lawful reason (a “lawful basis”) for each way we use your information. Ours are:
| What we use it for | Lawful basis |
|---|---|
| Replying to your enquiry, preparing a quote and arranging a site visit | Taking steps at your request before entering into a contract |
| Carrying out the work, keeping you updated and invoicing you | Performing our contract with you |
| Dealing with any later questions, problems or claims under our 5 Year Work Guarantee | Our legitimate interest in standing behind our work |
| Keeping business and tax records | Legal obligation |
| Protecting our forms from spam | Our legitimate interest in keeping the website secure |
| Understanding how the website is used and measuring our online advertising | Our legitimate interest in improving the website and knowing which of our adverts bring enquiries |
We do not sell your information, and we do not use it to send you marketing.
Who we share it with
We only share your information where we need to, with:
- Our website platform, which hosts this website and passes your enquiry form to us. The site is built on Snapps, which runs on the Duda platform.
- Our email providers. Website enquiries reach us by email, and we use Google (Gmail) and Microsoft (Outlook) email accounts.
- Google, which provides website analytics (Google Analytics), advertising measurement (Google Ads) and the reCAPTCHA spam check on our forms.
- YouTube, when you play one of the videos on our website.
- Professional advisers, such as an accountant, and HMRC where the law requires it.
- Suppliers, only where needed for your job, for example a delivery address for materials.
We may also share information if the law requires it, or to protect our rights in a dispute.
Information stored outside the UK
Some of these companies store or process information outside the UK, including in the United States. Where they do, they use safeguards recognised under UK data protection law, such as the UK Extension to the EU–US Data Privacy Framework or approved contract clauses.
How long we keep it
- Enquiries that don't go ahead: up to 12 months from your last contact with us, in case you come back to us about the same job. After that we delete them.
- Customer records: for as long as HMRC requires (currently at least five years after the 31 January Self Assessment deadline for the tax year the work falls in), and for at least the length of our 5 Year Work Guarantee.
- Website and advertising data: for the periods set by Google and our website platform.
Keeping your information safe
Enquiries and customer records are kept in password-protected email accounts and devices, and only the people who need them to quote for or carry out your job can see them.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct anything that is wrong or incomplete
- ask us to delete your information
- ask us to limit how we use it
- object to us using it where we rely on our legitimate interests
- ask for information you gave us to be passed to you or another organisation in a commonly used format
- withdraw your consent at any time, where we rely on it
To use any of these rights, contact us through our contact form, by phone or by post. There is no charge, and we will reply within one month. Some rights have limits; for example, we must keep tax records even if you ask us to delete them, and we will explain if that applies.
Cookies
Cookies are small files saved by your browser. This website uses the following:
| Cookie | Set by | What it does | How long |
|---|---|---|---|
| dm_timezone_offset, dm_this_page_view, dm_last_page_view, dm_last_visit, dm_total_visits | Our website platform | Remembers your time zone and counts visits, so the site works and we can see how it is used | Up to 1 year |
| _sp_id, _sp_ses | Our website platform | Website statistics | Up to 13 months |
| _ga, _ga_… | Google Analytics | Tells us how visitors use the website, such as which pages are viewed | Up to 13 months |
| _gcl_au | Google Ads | Measures whether our adverts lead to enquiries | 3 months |
| test_cookie | Google (doubleclick.net) | Checks whether your browser accepts cookies, for Google's advertising services | Less than a day |
These cookies are set when you visit the site. You can block or delete them in your browser settings, and the website will still work. To stop Google Analytics collecting information about your visits to any website, install Google's Analytics opt-out browser add-on.
Google explains how it uses information from sites like ours at policies.google.com/technologies/partner-sites.
Complaints
If you are unhappy with how we have used your information, please tell us first through our contact form, by phone or by post, and we will try to put it right.
You can also complain to the Information Commissioner's Office (ICO), the UK regulator for data protection: ico.org.uk/make-a-complaint or 0303 123 1113.
Changes to this policy
We may update this policy from time to time, for example if we change how we handle enquiries. The current version will always be on this page.